Terms of Service

1. Agreement to these terms

By creating an account, building a chatbot, or subscribing to a paid plan on Zenvi ("Zenvi", "we", "us"), you agree to these Terms of Service. If you don't agree, don't use the product. Zenvi is operated by Zensebot.

2. What Zenvi is

Zenvi is a website chatbot: businesses train it on their own website content and documents, embed it as a widget, and use it to answer visitor questions and capture leads. Zenvi does not take agentic actions on a business's behalf (it does not book appointments, place orders, or make changes to third-party systems), it answers questions and hands off to a human when it can't.

3. Accounts

You must provide accurate information when signing up and are responsible for activity under your account and for keeping your login credentials secure. One account may assign one additional team member (see your dashboard's Team settings); the account owner is responsible for that team member's use of the product.

4. Plans, billing, and cancellation

Zenvi offers a free demo (a lifetime cap of 50 test messages, no credit card required) and three paid monthly plans, Starter, Growth, and Pro, billed at the price shown on our pricing page at the time of purchase. Subscriptions renew automatically each month until cancelled. Payments are processed by our payment provider acting as merchant of record, who handles billing, receipts, and tax collection on our behalf; by subscribing you also agree to that provider's buyer terms, shown to you at checkout.

You can cancel your subscription at any time from your dashboard's billing page or through the payment provider's customer portal. Cancelling stops future renewal; you keep access through the end of the period you already paid for. Upgrades take effect immediately; downgrades take effect at the end of the current billing period. We don't offer prorated refunds for a partial unused month, except where required by law or handled case-by-case by our payment provider.

5. Acceptable use

You may not use Zenvi to train or deploy a chatbot for content that is illegal, fraudulent, deceptive, or that infringes someone else's rights. You're responsible for having the right to use the website content and documents you submit for training. We may suspend an account that we determine, in good faith, is being used to violate this section.

6. Chatbot responses and liability

The business using Zenvi is responsible for its own chatbot's answers and behavior toward its visitors, see our Privacy & Legal page for the full explanation and how to report a training issue. Zenvi is provided "as is", without warranties of any kind. To the maximum extent permitted by law, Zenvi's total liability for any claim relating to the service is limited to the amount you paid us in the 3 months before the claim arose.

7. Data

See our Privacy & Legal page for what data we collect and how it's handled. In short: we don't sell or share visitor conversation data, and there is no conversation export/download feature, by design.

8. Changes to these terms

We may update these terms as the product changes. We'll update the date at the top of this page when we do; continued use of Zenvi after a change means you accept the updated terms.

9. Contact

Questions about these terms? Email support@zensebot.com.